Privacy Policy

Legal

Introduction

  • 1.1 Thank you for visiting https://www.nandosperiperi.com/ (the "WebsiteNando’s Peri-Peri (“Nando’s) is registered as Nando’s Restaurant Group, Inc. ("we", "us" or "our") and is committed to protecting and respecting your privacy.

  • 1.2 Nando’s has an official application for iPhone, iPad, iPod and Android, available for download in certain countries (the "Official Application" or “App”). To check if the Official Application is available in your country and/or to find out more details about the Official Application please visit our Website.

  • 1.3 This Privacy Policy, together with our Website and App terms and conditions available at www.nandosperiperi.com/terms-of-service, sets out the basis on which any personal information we collect from you, or that you provide to us, will be used, stored and processed by us ("Collect"). Please read the following carefully to understand our views and practices regarding your Personal Data (as defined below) and how we will treat it.

  • 1.4 In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take reasonable steps to prevent unauthorized access to, or disclosure of your Personal Data. However, we do not guarantee that your Personal Data shall be 100% secure.

  • 1.5 By continuing to use the Website or App, you agree to the terms and conditions set out in this Privacy Policy. You agree that we may Collect Personal Data for the purposes of providing you with access to our Website and App and for any of the purposes listed in clause 3 below.

  • 1.6 We may update this Privacy Policy from time to time.  If we make material changes, we will post the updated policy on our website and App with an updated effective date. The updated Privacy Policy applies to you after the effective date stated in the revised Privacy Policy.

What types of Personal Data do we Collect?

  • 2.1 The types of Personal Data that we may Collect include information necessary for our legitimate business interests. This may include personal information which contains identifiable information such as (amongst other things) your first and last name, screen name, email address, postal address, physical address, telephone number, date of birth, details about your device (e.g. mobile phone), browser information and your telephone service provider and information related to providing products and services ("Personal Data").

  • 2.2 We may also Collect other information, including your interests, preferences, purchasing behavior, transactional information, geographical location and demographics (e.g., age, gender, and income information). We may, on occasion, combine Personal Data we receive online with other records (such as those from telephone and direct purchases) to develop a customer profile relating to you.

  • 2.3 We will attempt to limit the types of Personal Data we Collect to only that to which you consent (for example, in the context of online registration, competitions, message boards, surveys, polls, games, SMS, MMS and other mobile services).

  • 2.4 When you visit our Website or App, our web server also automatically records the name of your ISP (Internet Service Provider), the website from which you visit us, the pages on our sites you visit and in what sequence, and the date and length of your visit. This information is aggregate and anonymous data and does not identify you specifically.

Shopify

  • 3.1 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Shopify’s privacy policy governs their collection and use of your information; it is available here. We contractually require that Shopify adhere to the standards set by the Payment Card Industry Data Security Standards. Information you provide in a purchase transaction is directly sent to Shopify; we do not receive any payment information from Shopify, only your order and shipping information.

Careers at Nando’s

  • 4.1 Our Website includes a ‘Work With Us’ page where you can explore job openings at Nando’s.  If you choose to apply for a position, you will be directed to our staffing partner’s website to submit your application information directly to them. Information Collected may include your resume, references, contact information, and employment and educational history and skills. Our staffing partner assists us in managing our recruitment of new employees and shares with us your application information.   

How do we use your Personal Data?

  • 5.14.1 We may use your Personal Data to:

  • 5.1.1 provide services or products you request (e.g. fulfilling any orders you place online or send you by email or other electronic means our newsletters or other products or services in which you express an interest);

  • 5.1.2 allow you to participate in recreational activities on the Website and App (e.g. participate in our message boards), to organize or carry out promotional activities, games or promotional events;

  • 5.1.3 inform you of changes made to our Website and App;

  • 5.1.4 inform you of products, services, promotions, offers and competitions which you may find interesting, subject to clause 7 below;

  • 5.1.5 respond to any queries you may have;

  • 5.1.6 develop a more direct relationship with you for the purposes described in this section;

  • 5.1.7 develop an online customer profile;

  • 5.1.8 understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies for our products and services; 

  • 5.1.9 to evaluate and manage our hiring and staffing needs; and

  • 5.1.10 for security, administrative and legal purposes.

  • 5.2 Where you choose to receive mobile services and content via SMS, MMS and other mobile services, we use this information to deliver such mobile services and content to you, to carry out market research, to track sales data and to plan other promotional activities which may be of interest to you.

  • 5.3 We may combine Personal Data with other information we have acquired from third parties in accordance with applicable law. We will treat the combined information as Personal Data under this Privacy Policy.

When we process Personal Data as de-identified information, we will not re-identify such de-identified information, except as permitted under applicable law.

What is our Cookies Policy?6.1 We, our third party service providers and our partners may send "cookies" to your computer or mobile device or use similar technologies to enhance your online experience at our Website and App and across the Internet. "Cookies" are files that can identify you as a unique customer and store your personal preferences as well as product preferences, to tell us which site pages you have visited and in what order. We use cookies and other technical information to personalize your visit to the Website and App, to analyze traffic on the Website and App and to track user trends, patterns and selections for authorized download and for technical reasons connected with your use of our site. Cookies can either be permanent (i.e. they remain on your computer or mobile device until you delete them) or temporary (i.e. they last only until you close your browser or the application). More details here.

562 We utilize Google Analytics to analyze usage patterns of the Website and App. Google Analytics generates a cookie to capture information about your use of the Website or App which Google uses to compile reports on website activity for us and to provide other related services. Google may use a portion of your IP address to identify their cookie, but this will not be associated with any other data held by Google. From time to time we may implement additional features including Remarketing with Google Analytics to place ads on other sites you may visit after visiting our Website or App, Google Display Network Impression Reporting to report how people’s interactions with our ads relate to their visits to our Website or App, DoubleClick Platform integrations to help optimize our online advertising efforts, or Google Analytics Demographics and Interest Reporting to analyze information about our Website and App visitors’ interests. These tools help us to better understand your interests and how to provide you with more relevant online advertising. We and third party vendors, including Google, may use first and third party cookies together to optimize and serve ads tailored to you based, for example, on what parts of our site you viewed. To opt out of Google Analytics cookies please visit https://tools.google.com/dlpage/gaoptout. To opt out of DoubleClick cookies please visit https://www.google.com/settings/ads/plugin. For more information about your cookies options visit http://www.networkadvertising.org/choices/#completed.

  • 6.3 We may also use "web beacons" that monitor your use of our Website and App. Web beacons (or web bugs) are small strings of code that provide a method for delivering a graphic image on a web page for the purpose of transferring data, such as the IP (Internet Protocol) address of the computer that downloaded the page on which the web beacon appears, the URL (Uniform Resource Locator) of the page on which the web beacons appears, the time the page containing the web beacon was viewed, the types of browser that fetched the web beacon and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, web beacons let us know whether you received and opened our email. On their own, cookies or web beacons do not contain or reveal any Personal Data. However, if you choose to provide us with Personal Data, it can be linked to the anonymous data stored in the cookies and/or web beacons. Most browsers are initially set to accept cookies. However, if you prefer, you may adjust your browser to reject cookies from us or from any other website. Additionally, by setting your web browser to display HTML emails as text only, you may be able to prevent the use of some web beacons. To the extent that your browser permits such ‘do-not-track’ settings, we will recognize that setting and exclude you from analytics that collect information about your online activities over time and across third party websites. However, please note that certain areas of our Website and App can only be accessed in conjunction with cookies or similar devices.

  • 6.4 We also utilize other tracking technologies. For example, if permitted by applicable law, we may collect “referrers”. A “referrer” is information your web browser passes along to web servers that refers to the URL from which you accessed the Website or App.

  • 6.5 We permit limited third parties to place cookies through the Website and App to provide us with better insights into the use of the Website and App or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our Website or App. We do not control and are not responsible for any actions or policies of such third parties.

What about Personal Data that is publicly available?

671 If at any time our Website or App offers any chat rooms, message boards, blogs, newsgroups or forums, reviews, etc., we collect the information that you disclose. Such information will be used in accordance with this Privacy Policy. Information that you post in any chat room, message board, blog, newsgroup or forum, review, etc. can be viewed by the public, so please exercise caution when submitting your post.  Please note that we are not responsible for other parties' use of the Personal Data which you make available to such third parties through any chat room, message board, blog, newsgroup or forums, etc. on our Website and App.

Will my Personal Data be used for marketing purposes?

  • 8.1 If we obtain your prior consent, we may use your Personal Data for the purposes of:

  • 8.1.1 direct marketing of our own products and services and on behalf of other companies within Nando’s; and

  • 8.1.2 direct marketing of products and services by or on behalf of selected third parties, if you have agreed to your details being passed onto third parties.8.2 You are entitled to request that we desist from using your Personal Data for the purposes of direct marketing, and we will provide you with the necessary functionality for you to do so with ease, each time we market to you.

What security measures are in place to protect my Personal Data?

  • 9.1 Although absolute security cannot be guaranteed on the Internet, we have in place up-to-date, reasonable technical and organizational security measures to protect your Personal Data against accidental or intentional manipulation, loss, misuse, destruction or against unauthorized disclosure or access to the information we collect online.

  • 9.2 When we collect or transmit sensitive information, we endeavor to use industry standard methods to protect that information. We also ask our third-party service providers to use reasonable security measures to protect your Personal Data from unauthorized access, use and disclosure. However, please be aware that no method of electronically transmitting or storing information is ever completely secure.

  • 9.3 While we cannot ensure or warrant the security of any Personal Data you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

How will we store your Personal Data?

  • 10.1 We store your Personal Data. We may also or alternatively store your Personal Data on and transfer your Personal Data to a central database located in AWS. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of personal data, we will take the necessary steps to ensure that your Personal Data is adequately protected in that jurisdiction.

  • 10.2 Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy.

Will my Personal Data be shared with anyone else?

  • 11.1 Nando’s entities: We may share your Personal Data with other entities within Nando’s (i.e. any of the Nando’s affiliates under our control) that have agreed to be bound by this Privacy Policy. It is possible that we, or one of our divisions or affiliates, could merge with, be sold to or be or have all or part of our assets acquired by a third party e. To the extent legally permissible and in accordance with the conditions of this Privacy Policy, we may share your Personal Data with any such entity.

  • 11.2 Third parties: We may disclose Personal Data about you to other third parties to comply with applicable laws and regulations and any governmental or legal requests or subpoenas. We also reserve the right to disclose such Personal Data to third parties where a complaint arises concerning your use of our Website or App and where we believe, in our sole discretion, that your use of our Website or App is inconsistent with the Privacy Policy or Terms of Use or to protect our rights, property or safety or the rights, property or safety of our users or others. We also share information about users of this Website and App in an anonymous or aggregate form with third parties including advertisers and business partners, to understand customer trends and patterns and manage and improve our business relationships. We provide your Personal Data to third party agents or service providers (such as delivery services, staffing partners or payment processors, for example) to administer and process in order to assist us in the conduct of our business and for the purposes notified to you in this Privacy Policy, and we may also share such details with third parties (such as auditors or legal advisors) to obtain professional advice. Any such processing will be governed by an agreement in the form required by law, preserving any and all of your statutory data protection rights. Furthermore, certain functions on our Website and App (such as our careers page and order online functionality) may be operated by third party service providers whose privacy policy applies to information you provide using those features.

  • 11.3 Links, advertisers, third party sponsors and ad-servers: Our Website and App may contain links to other websites that are not covered by this Privacy Policy and where information practices may be different from ours. Users should consult the other sites' privacy policies on such third party sites before submitting any Personal Data, as we are not responsible for and have no control over Personal Data that is submitted to, or collected by, these third-party sites. On this Website and App, we sometimes offer content or programs that are sponsored by or co-branded with identified third parties (e.g. competitions or promotions). These third parties can obtain Personal Data that you voluntarily submit to them to make use of the offer. We are not responsible for the collection and use of your Personal Data by these third parties. However, you will be informed, at the point of collection of such personally identifiable information, if these third parties will obtain such information, how it will be processed and to whom it will be transferred. On our Website and App, third parties may present or serve advertisements, provide us with data collection, reporting and ad response measurement, as well as assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies and may collect information about your online activities over time and across different websites when you visit this Website or App. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy.

How can I find out what Personal Data Nando’s holds about me and what are my choices?

  • 12.1 To see the Personal Data we have collected through this Website or App that relates to you, to cancel it and/or to correct or update this Personal Data, please email us at customerservice@nandosperiperi.com.

  • 12.2 To protect your privacy and security we will take reasonable steps to verify your identity before granting access. If you have any additional questions about Personal Data we hold about you, please contact us at customerservice@nandosperiperi.com.

  • 12.3 You can choose not to receive emails from us by “unsubscribing” using the instructions in any email you receive from us.  This will not stop us from sending emails about your transactions with us.  You can choose not to receive SMS or MMS messages from us by replying STOP to any message you receive.

  • 12.4 You can choose to delete or block cookies by setting your browser to either reject all cookies or to allow cookies only from selected sites.  If you block cookies performance of the Website or the App may be impaired and certain features may not function at all.

Application and our use of Facebook user data (where applicable)

  • 13.1 The App will access information from user’s Facebook accounts once they give us permission to do so whilst using the Facebook-related functionality of the application. Once permission is granted, the App accesses a user’s friends list and location only. If the App is not available, this clause 12.1 will not apply to you.

  • 13.2 In addition, Nando's has a "Find Yourself" Facebook application that will access information from users' Facebook accounts once they give us permission to do so. Once permission is granted, the application accesses a user's name, gender, birthday, locale, email address and spice result. To find out more details about the "Find Yourself" Facebook application, please visit our Website. If the "Find Yourself" Facebook application is not available, this clause 12.2 will not apply to you.

Use of the Website and App by children

  • 14.1 This Website and App are accessible to children under the age of 18. However,  the Website and App are not designed nor intended to be attractive to use by children under the age of 13 ("Minors"). We do not knowingly collect Personal Data from Minors. If you are under the age of 13, please do not submit any information to us. If we are advised that we have inadvertently collected data from a Minor we will delete that data from our systems.

  • 14.2 We require children to consult with their parents before providing Personal Data. We also encourage parents to supervise their children's online activities by, for example, adopting parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other Personal Data without parental permission.

  • 14.3 We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.

Changes to this Privacy Policy

  • 15.1 We from time to time post the Effective date of our Privacy Policy below, we may revise this Privacy Policy to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection and use of Personal Data. If we decide to change this Privacy Policy, the changes will be posted, with a new Effective Date, on this Website and App so that you are always informed of the latest version.

  • 14.2 We will not use or disclose Personal Data provided to us pursuant to this Privacy Policy in ways other than the ones described above, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your Personal Data.

Governing Law

  • 16.1 The contents of this Privacy Policy shall be governed by the laws of Delaware.

  • 16.2 If any provision of this Privacy Policy is judged to be illegal, void or unenforceable due to applicable law or by order of a court of competent jurisdiction it shall be deemed deleted and the continuation in full force and effect of the remainder of the provisions will not be prejudiced.

How can I contact Nando’s?

What are my data protection rights?

  • 18.1 For California Residents Only.

  • 18.1.1 Your California Privacy Rights.  We do not share your personal information with third parties for their direct marketing use unless we have your permission.  You may withdraw permission previously granted and we will cease sharing your information, but this will not affect previously shared information.

  • 18.1.2 California Consumer Privacy Act.  At this time we are not subject to the California Consumer Privacy Act.  If, in the future, we become subject to this legislation we will post additional disclosures here.

  • 18.2. For Nevada Residents Only. We do not transfer personal information for monetary consideration.  If you would like to tell us not to sell your information in the future please email us at customerservice@nandosperiperi.comwith your name, postal address, telephone number and email address with “Nevada do not sell” in the subject line.

  • 18.3  For European Union and United Kingdom Residents Only. If you are a resident of the European Union or the United Kingdom, you may have the following rights in relation to your personal information:

• Request access to your personal information.

• Request correction of your personal information.

• Request erasure of your personal information.

• Request restriction of processing your personal information.

• Request transfer of your personal information.

• Right to object.

• Right to withdraw consent.

• Right to complain.

Exercising your rights. To exercise the above-mentioned rights, or to raise a question, comment or complaint, please email us at customerservice@nandosperiperi.com. We reserve the right to request the provision of additional information necessary to confirm the identity of the enquirer.

Effective Date: 1/10/2021

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