Nando’s Online Takeaway – terms and conditions

1. Our company details

Nando’s is a company registered in England and Wales. The registered name is Nando’s Chickenland Ltd and the registered company number 02580031. Their registered office is at St Marys House, 42 Vicarage Crescent, London, SW11 3LD. Our VAT number is GB 662 8275 13.

2. What we provide

We provide a website (https://online.takeaway.nandos.co.uk - the “Site”) and a mobile app (an “App”) for you to communicate your orders ("Orders") for food and drink ("Products") for collection (the “Service”) from one of our restaurants. You may be required to submit your personal details (“Information”) to use our “Service”. 

3. Access to our website, our “App” and our terms

You can access some areas of the “Site” and our “App” without placing an Order or registering your details with us. By accessing any part of our “Site” or our “App”, you’ve agreed to these terms. If you don’t accept these, you should leave our “Site” immediately or stop using our “App”, but you won’t be able to order any Products through the “Site” or “App”.
These terms can be reviewed by us at any time. Our current terms for using our “Site” and “App” will always be available on our website. The terms that are in force at the time that you place an Order through us are binding.
You’re responsible for making arrangements to access our “Site”. You also have responsibility for ensuring that anyone who accesses our “Site” or “App” through your Internet connection are also aware of these “Site” Terms and that they comply with them.

4. Use of our “Site” and “App”

You’re permitted to use our “Site” or “App” for your own personal and non-commercial use and not to misuse it. The copyright and other intellectual property rights published on our Website are owned by us. These works are protected by copyright laws and all rights are reserved. Our Website or “App” may not be used, reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without the express written permission of Nando’s.
You assume full responsibility for any associated costs or charges that you incur as a result of using our “Site” or “App”.

5. Access to our website and/or “App”

We make every effort to make sure that our “Site” and “App” is available 24 hours a day. We are not liable if our “Site” or “App” is unavailable at any time or for planned maintenance or other reasons. Access may be suspended temporarily at any time and without prior notice.

6. Your “Information”

When you place an order on our “Site” or “App” you will be required to provide us with information personal to you, including your full name, your email address, your mobile phone number, your payment information and your billing address (your "Information").

7. Placing your order 

You must be at least 18 years old to place an Order through our “Site” or “App” and have the intention of collecting the order within the agreed time limit.
Please note that we do not accept orders from third party takeaway order businesses other than our official partner, Deliveroo.  Nando’s have the right to refuse, without refund, any third party takeaway order business orders placed via the “Site” or “App”. 

First, you should select the restaurant that you wish to collect your order from. You should be aware that you cannot change this once you have added "Products" to your order. Once you’ve selected the "Products" that you wish to order and provided the other required “Information”, you will be given the opportunity to submit your Order. You should check all of the information that you enter and correct any errors before submitting your order, as we’ll begin processing your Order and will be unable to correct any errors. 

You may place an order up to one day in advance of your chosen collection time. 
If your payment is not authorised, your Order will not be sent through to the Restaurant or fulfilled.

8. Prices and payment

You will be charged as per the prices that are stated on our “Site” or “App” and they are inclusive of VAT. In any instances where the price on the “Site” or “App” is an incorrect lower price, neither we nor the relevant Restaurant is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
You must pay for your Takeaway Order using PayPal or an accepted credit or debit card through our “Site” or “App”. The amount will be debited from your account in the timescales set by your card or account provider. 

9. Discounts

Discounts or promotions are not available when ordering on our “Site” or “App”. You should telephone your chosen restaurant directly to place your “Orders” for "Products".

10. Cancelling or amending your “Orders”

You may cancel or change your order after it has been submitted and payment has been authorised but this is only permissible up to 40 minutes before your chosen collection time. This can be done by telephoning the restaurant directly. No refund will be permissible if the attempt to cancel is made with less than 40 minutes until your chosen collection time. 
If you cancel or change your “Orders”, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting our Customer Experience Team by telephone on visiting www.nandos.co.uk.  We will process refunds within seven working days.

If, due to unforeseen circumstances we are unable to fulfil your “Orders” or if one of our “Products” is no longer available, we will refund the amount that you have paid. You may obtain a refund by contacting our Customer Experience team. 

11. Collecting your order

You should arrive at the restaurant at the time you have selected to collect your order. Please make yourself known to one of the Restaurant Team and tell them the name under which you’ve placed the order. You might be asked to show the card to a member of our Restaurant team as proof of your identity and so we can check that the card matches with the receipt data for your Order. We will endeavour to have your order ready for you to collect. If your order contains chips, we will only start cooking these when you have arrived and made yourself known at the restaurant to make sure that these are as fresh as possible for you to enjoy.

12. Customer Service

Customer care is extremely important to us. Our Customer Experience team will try to assist you within working hours, if you have any problems with your Order. Their contact details are available on our website. 

13. Security

The transmission of information via the internet is not completely secure and data is submitted at your own risk. Although we take the steps required by law to protect your information, we can’t guarantee the security of your data transmitted to the “Site”.

14. Links to and from other websites

You may link to the Nando’s online takeaway homepage (https://takeaway.nandos.co.uk/) as long as you do so in a fair and legal way and that will not cause damage or take advantage of our reputation. You shouldn’t link from a website that isn’t owned by you or that suggests a form of association with or endorsement by us. We have the right to withdraw linking permission at any time and for any reason.

15. Disclaimers

We do our best to ensure that information on our “Site” and “App” is correct but we can’t promise it is accurate or complete. We may make changes to the material on the “Site”, or to the Service, products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.
Nothing in these “Terms” affects your statutory rights.
We do our best to ensure that our product names, descriptions, prices, nutritional information and allergenic warnings are accurate. If you are in any doubt about the contents of any of our "Products", you should confirm with the Restaurant directly before you place your order.

16. Termination of use

We may terminate or suspend your right to use or place orders from our “Site” or “App” immediately by notifying you in writing (including by email) if we believe in our sole discretion that you have breached the Terms of our “Site”.

17. Your privacy

We’re committed to protecting your privacy and security. All “Information” that we collect from you will be processed in accordance with our Privacy Policy which is available to view on our website.
Our privacy policy includes an explanation of our cookies policy.

18. Our “Site”, “App” and the law

These Terms are governed by and written in accordance with English law. Disputes or claims arising in connection with these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts. To the fullest extent permitted by law, and other than in respect of death or personal injury caused by negligence on our part, Nando’s will all liability arising out of its supply of the Products or your use of our “Site” or “App”.
Nando’s products are sold on a direct to customer basis, where the person who places the order online or using our “App” collects their order in person for the purposes private consumption. You must not re-sell of our "Products" ordered on our “Site” or “App” for your own commercial gain or use.